Before building
Define the user, problem, available evidence, primary risk and validation signal.
Service — New products
Turn a hypothesis into the smallest workflow that reveals usage and supports the next decision.
Define the user, problem, available evidence, primary risk and validation signal.
Prioritize the essential journey, useful analytics, proportional security and a base that can evolve.
Endless feature lists, premature automation and architecture for hypothetical scale.
Read behavior and conversations to decide what to improve, remove or build.